Mystery Shopping
Service quality plays an important role in today’s highly competitive environment. Hence 3iAccess Research & Consultancy advises its clients more focused and efficient Mystery Shopping programs with a cost-effective return on investment.
Our Mystery Shopping services incorporate different techniques for the measurement of various customer touch points: face-to-face contact, telephone calls and e-mail contact.
The ‘Mystery Shops’ can have different focuses: it can have a focus on the Sales interactions, After-Sales Services, Product Knowledge, Integrity, Pricing and/or infrastructure and environment.
Our extensive experience throughout different types of sales channels and industries enable us to provide you with tailor-made solutions. Carefully selected well trained and experienced Mystery Shoppers will visit your bank branch, Franchise, Service Center, store, dealership or restaurant on agreed times and days to evaluate these touch points.
Our Shoppers are carefully trained to observe experience and measure any customer service process to assess performance against specific criteria, and to report back on their experiences in a comparable, consistent, detailed and objective way.